1. Scope and acceptance
By using this website or ordering a service, you agree to these terms. Project scope, deliverables, dependencies, schedule, fees, taxes and acceptance criteria are confirmed in the applicable proposal or order.
Terms and Conditions
Effective: August 2026 · Website information is general. A signed proposal, order, SLA or agreement controls each paid engagement.
2. Managed software rental
Product applications are offered as monthly or annual managed SaaS rentals under the customer’s approved branding and domain. Unless expressly agreed otherwise, source code, deployment scripts and platform intellectual property are not supplied or transferred. Access depends on an active subscription and compliance with acceptable-use and payment terms.
3. Customisation and integrations
Small customisations may be provided at additional cost after review. New modules, major workflow changes, migration, third-party APIs, premium SSL, messaging, payment charges, excess storage/traffic and dedicated infrastructure are separately scoped. Third-party availability and terms remain outside our control.
4. Customer responsibilities
Customers must provide accurate requirements, timely approvals, lawful data, authorised access, suitable content, nominated contacts and safe credential handling. Customers are responsible for their users, internal policies, data accuracy, consent and lawful use of communication or uploaded content.
5. Fees, renewal and taxes
Fees are payable as stated in the proposal or invoice and applicable GST is extra unless specified. Annual discounts, setup fees, overages and renewal dates follow the order. Late or unpaid subscriptions may be restricted or suspended after applicable notice.
6. Intellectual property
MB INFOSOFT retains its pre-existing materials, reusable components, methods, product platform and source code. Customers retain ownership of their supplied content and data. Rights in bespoke deliverables follow the written commercial agreement after full payment.
7. Hosting, backup and security
Hosting capacity, backup retention, monitoring, recovery targets and support response depend on the selected plan. We apply reasonable security practices but cannot promise that any online service will be uninterrupted or immune from every threat. Customers must maintain authorised-user lists and report suspected compromise promptly.
8. Support and acceptable use
Support covers the selected plan and documented channels. Dedicated helpdesk, AMC, monitoring and enhanced SLA may require monthly fees. Users must not abuse resources, send unlawful bulk messages, attempt unauthorised access, upload malicious content, reverse engineer the platform or infringe third-party rights.
9. Warranty and limitation
We will perform services with reasonable skill and care and address verified defects within agreed scope. Results for SEO, advertising, third-party platforms, business revenue or external approvals cannot be guaranteed. Liability is limited to the extent permitted by law and the applicable written agreement.
10. Suspension, termination and data exit
Service may be suspended for security risk, abuse, legal requirement or material non-payment. On termination, data export and retention follow the agreement and plan. Migration assistance may be chargeable. Customers should request any permitted export before the stated retention period ends.
11. Governing terms and contact
These terms are interpreted with the specific proposal and applicable laws of India. Dispute venue and resolution follow the signed agreement. Questions may be sent to info@mbinfosoft.com or MB INFOSOFT at its stated business locations.